Privacy policy
Last Updated: April 14, 2026
At ZOOV NEW YORK, your privacy matters to us.
We are committed to protecting your personal information and being transparent about how it is collected, used, stored and shared.
This Privacy Policy explains how ZOOV NEW YORK (“ZOOV,” “we,” “us,” or “our”) processes personal information when you visit our website, shop our collections, contact our customer care team or otherwise interact with our services.
This policy is intended to address applicable privacy requirements in the United States, United Kingdom and European Union.
1. Who We Are
ZOOV NEW YORK is an online fashion retailer offering women's clothing, footwear and everyday essentials.
Website: zoovnewyork.com
Customer Support:support@zoovnewyork.com
Legal Business Name: [INSERT REGISTERED BUSINESS NAME]
Business Address: [INSERT BUSINESS ADDRESS]
The legal entity identified above is responsible for determining how and why personal information is processed, except where another organisation acts as an independent controller.
For privacy-related questions or requests, please contact:
2. Personal Information We Collect
We collect personal information necessary to operate our online store, process purchases, provide customer support and improve our services.
Depending on how you interact with ZOOV, this may include:
Personal Identification Information
- First and last name
- Email address
- Telephone number
- Billing and shipping addresses
Order and Transaction Information
- Products purchased
- Order history
- Payment and transaction details
- Returns, refunds and exchanges
- Shipping and delivery information
Payment Information
Payments are processed through supported payment providers.
Depending on your selected payment method, payment information may be handled by Shopify Payments, PayPal, Shop Pay or other payment providers available at checkout.
We generally receive transaction confirmations and relevant payment details rather than complete payment card information.
Technical and Usage Information
- IP address
- Browser type and device information
- Operating system
- Website interactions
- Pages visited
- Referring websites
- Cookie identifiers
Customer Communications
- Emails and support requests
- Product inquiries
- Sizing questions
- Feedback and reviews
Marketing Preferences
- Newsletter subscriptions
- Communication preferences
- Advertising and cookie choices
We may also receive relevant information from payment providers, shipping partners, analytics providers and other services involved in operating our store.
3. How We Use Your Information
We use personal information for legitimate business purposes, including:
Order Processing
To confirm purchases, process payments, prepare orders and arrange delivery.
Customer Support
To respond to inquiries, assist with sizing, resolve order issues and manage returns or exchanges.
Website Operation
To maintain our online store, provide shopping-cart functionality and support a secure checkout experience.
Customer Experience
To understand how visitors use our website and improve our products, services and shopping experience.
Marketing Communications
To send promotional emails, product announcements and special offers where permitted by applicable law.
You can unsubscribe from marketing emails at any time.
Security and Fraud Prevention
To protect customers, detect suspicious activity and prevent unauthorised transactions.
Legal Compliance
To comply with applicable tax, accounting, consumer protection and other legal obligations.
We do not use personal information for purposes incompatible with those described in this policy without an appropriate legal basis.
4. Legal Bases for Processing — UK & EU Customers
Where the UK GDPR or EU GDPR applies, we process personal information only when an appropriate lawful basis exists.
These bases may include:
Performance of a Contract
Processing information necessary to fulfil purchases, arrange delivery, process payments and manage orders.
Legal Obligations
Processing required to comply with applicable tax, accounting, regulatory and consumer protection requirements.
Legitimate Interests
Processing necessary for our legitimate business interests, such as improving our services, maintaining website security, preventing fraud and responding to customer inquiries, where those interests are not overridden by your rights.
Consent
Processing based on your consent, including certain marketing activities and non-essential cookies where consent is legally required.
Where we rely on consent, you may withdraw it at any time.
Withdrawal does not affect processing that was lawful before consent was withdrawn.
5. How We Share Your Information
We share personal information only where reasonably necessary to operate our business, provide our services or comply with legal obligations.
Recipients may include:
Ecommerce and Technology Providers
Our online store operates using Shopify and related ecommerce technology.
Payment Providers
Payment processors and checkout providers that securely process transactions.
Shipping and Fulfilment Partners
Warehouses, logistics providers and delivery companies responsible for preparing and delivering orders.
Customer Support Providers
Services used to manage customer inquiries and communications.
Analytics and Advertising Partners
Where enabled and permitted by applicable law, services that help us understand website performance and deliver relevant advertising.
Professional and Legal Advisers
Accountants, legal advisers and other professional service providers where necessary.
Government and Regulatory Authorities
Where disclosure is required by law or necessary to protect legal rights.
We require service providers acting on our behalf to handle personal information appropriately and in accordance with applicable contractual and legal obligations.
We do not sell customer contact lists to data brokers.
Certain advertising and analytics activities may nevertheless qualify as a “sale,” “sharing” or targeted advertising under applicable US privacy laws. Where required, we provide appropriate opt-out choices.
6. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to support functionality, understand website usage and improve the shopping experience.
These technologies may include:
Essential Cookies
Necessary for shopping-cart functionality, checkout, security and other core website features.
Functional Cookies
Used to remember preferences, such as language, region or shopping settings.
Analytics Cookies
Used to understand how visitors interact with our website and identify opportunities for improvement.
Advertising Cookies
Where enabled, used to measure advertising performance and display more relevant advertisements.
For UK and EU visitors, we obtain consent before using non-essential cookies or similar tracking technologies where legally required.
For US visitors, we provide applicable privacy choices, including opt-out mechanisms where required by state law.
You can manage available cookie preferences through our website's privacy or cookie settings.
You may also manage cookies through your browser.
Disabling certain cookies may affect website functionality.
7. Marketing Communications
If you subscribe to our newsletter or otherwise agree to receive promotional communications, we may send you information about:
- New collections
- Product launches
- Exclusive offers
- Seasonal promotions
- ZOOV news and updates
You may unsubscribe at any time using the unsubscribe link included in our marketing emails.
You may also contact:support@zoovnewyork.com
Transactional communications relating to purchases, shipping, returns and customer support may still be sent where necessary.
We comply with applicable marketing and electronic communications requirements, including relevant US and UK rules.
8. Data Security
We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, misuse, alteration, disclosure and loss.
Depending on the relevant systems, these measures may include:
- Encrypted website connections
- Secure payment processing
- Restricted access to customer information
- Account and system security controls
- Security monitoring
- Appropriate safeguards for service providers
However, no online transmission or electronic storage system can be guaranteed to be completely secure.
We encourage customers to protect their account credentials and contact us if they suspect unauthorised activity.
9. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy.
Retention periods depend on the type of information and the reason it was collected.
For example:
Order and Transaction Records
Retained as necessary for accounting, tax, contractual and legal obligations.
Customer Support Communications
Retained for a reasonable period to resolve inquiries, maintain service records and address disputes.
Marketing Information
Retained until you unsubscribe, withdraw consent where applicable, or the information is no longer required.
Technical and Analytics Information
Retained according to operational needs, applicable provider settings and legal requirements.
When personal information is no longer necessary, we take reasonable steps to delete or anonymise it, unless continued retention is legally required.
10. Your Privacy Rights — United States
Depending on your state of residence and the laws applicable to our business, you may have certain rights concerning your personal information.
These may include:
Right to Know
Request information about the categories and specific pieces of personal information collected about you.
Right to Access
Request access to personal information we maintain about you.
Right to Correction
Request correction of inaccurate personal information.
Right to Deletion
Request deletion of personal information, subject to applicable exceptions.
Right to Opt Out
Opt out of certain sales, sharing of personal information or targeted advertising where applicable.
Right to Data Portability
Request a copy of certain personal information in a portable format.
Right to Non-Discrimination
Exercise applicable privacy rights without unlawful discriminatory treatment.
We will not discriminate against customers for exercising their legally protected privacy rights.
California Residents
Where the California Consumer Privacy Act, as amended by the California Privacy Rights Act, applies to our business, California residents may have additional rights.
These can include the right to know, delete, correct and opt out of the sale or sharing of personal information.
Where required, we will provide a Your Privacy Choices mechanism for applicable opt-out requests.
We will also honour legally recognised opt-out preference signals where required.
We do not knowingly sell or share personal information belonging to children under 16 without the authorisation required by applicable law.
Submitting a Privacy Request
To exercise your rights, contact: support@zoovnewyork.com
Please include sufficient information for us to identify your request.
We may need to verify your identity before processing certain requests.
Requests will be handled within the timeframes required by applicable law.
11. Your Privacy Rights — United Kingdom & European Union
If you are located in the United Kingdom or European Union, you may have rights under the UK GDPR or EU GDPR.
Subject to applicable conditions and exceptions, these include:
Right of Access
Request a copy of personal information we hold about you.
Right to Rectification
Request correction of inaccurate or incomplete information.
Right to Erasure
Request deletion of personal information in certain circumstances.
Right to Restrict Processing
Request that we limit certain uses of your personal information.
Right to Data Portability
Request certain information in a structured, commonly used and machine-readable format.
Right to Object
Object to processing based on legitimate interests in certain circumstances.
Right to Withdraw Consent
Withdraw consent where processing relies on consent.
Rights Related to Automated Decision-Making
Exercise applicable rights concerning certain decisions made solely through automated processing that produce legal or similarly significant effects.
Direct Marketing
You have the right to object to the processing of your personal information for direct marketing at any time.
If you exercise this right, we will stop processing your information for that purpose.
Exercising Your Rights
Please contact: support@zoovnewyork.com
We will respond within the period required by applicable data protection law.
You also have the right to complain to the relevant supervisory authority.
United Kingdom: The Information Commissioner's Office (ICO).
European Union: The relevant data protection authority in your EU member state.
We encourage you to contact us first so we can attempt to resolve your concerns.
12. International Data Transfers
ZOOV NEW YORK serves customers internationally.
Your personal information may be processed in countries outside your country of residence, including locations where our ecommerce platform, fulfilment partners, payment providers and technology service providers operate.
These countries may have different data protection laws.
Where required by UK or EU data protection legislation, we use appropriate safeguards for international transfers.
Depending on the circumstances, these may include:
- Applicable adequacy regulations or decisions
- Standard Contractual Clauses
- The UK International Data Transfer Agreement or UK Addendum
- Other legally recognised transfer mechanisms
You may contact us for further information about safeguards applicable to your personal information.
13. Children's Privacy
Our website is intended for a general adult shopping audience.
We do not knowingly collect personal information directly from children under 13.
Where a higher minimum age or additional protections apply under relevant law, we comply with those requirements.
If we become aware that personal information has been collected from a child in violation of applicable law, we will take appropriate steps to delete it.
Parents or guardians may contact us at: support@zoovnewyork.com
14. Third-Party Websites and Services
Our website may contain links to external websites, payment services or third-party platforms.
These services may have their own privacy policies and data-processing practices.
We encourage customers to review the privacy information provided by those services.
ZOOV is not responsible for the privacy practices of independent third-party websites.
15. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in:
- Our business operations
- Our products or services
- Technology and service providers
- Applicable privacy laws
- Data protection practices
The latest version will be published on our website with an updated revision date.
Where legally required, we will provide additional notice or obtain consent before implementing relevant changes.