Shipping policy
At BODYZERO, we want your order to reach you as smoothly and efficiently as possible.
We work with international fulfilment, logistics and delivery partners to serve customers in the United States, United Kingdom, Canada and other destinations worldwide.
Whenever possible, orders are fulfilled from a suitable fulfilment location based on product availability and the destination of your order. If a product is unavailable at the closest suitable location, your order may be fulfilled from another location within our international network.
Depending on the destination and fulfilment route, our shipping network may include recognised national and international carriers and their local delivery partners. In the United States, final-mile delivery may include carriers such as USPS. In Canada, delivery may include Canada Post or other local carriers. In the United Kingdom, delivery may include Royal Mail or other local delivery services. International shipments may also travel through carriers such as DHL and other logistics providers before being transferred to a local carrier for final delivery.
The carrier used for an individual order depends on the destination, fulfilment location, package characteristics and available shipping route. We therefore cannot guarantee that a particular carrier will be used for every order.
The estimated delivery times below take our international fulfilment network into account.
Where We Ship
BODYZERO offers international shipping to customers in many countries worldwide.
Shipping availability is determined by your delivery address and the shipping options available during checkout.
If we are unable to deliver an order to your location after your purchase has been placed, we will contact you and arrange an appropriate solution, which may include cancellation and a full refund.
Order Processing
Orders typically require 1–3 business days for processing before dispatch.
Orders placed during weekends or public holidays may begin processing on the next applicable business day.
During exceptionally busy periods, product launches or major promotional events, processing may occasionally take slightly longer.
Once your order has been dispatched, you will normally receive a shipping confirmation with tracking information where available.
Estimated Delivery Times
For orders shipped to the United States, estimated delivery after dispatch is approximately 5–10 business days.
For orders shipped to the United Kingdom, estimated delivery after dispatch is approximately 5–10 business days.
For orders shipped to Canada and Europe, estimated delivery after dispatch is approximately 6–10 business days.
For orders shipped to Australia and New Zealand, estimated delivery after dispatch is approximately 5–10 business days.
For orders shipped to Central and South America, estimated delivery after dispatch is approximately 5–10 business days.
Business days are Monday through Friday, excluding applicable public holidays.
These estimates do not include our standard 1–3 business day processing period.
Most orders arrive within the estimated timeframe. However, international shipments can occasionally be affected by customs processing, carrier delays, severe weather, peak shopping periods, transportation disruptions or other circumstances outside our reasonable control.
Where applicable consumer law provides additional rights in relation to delayed delivery, those rights remain unaffected.
Free Shipping
BODYZERO offers free standard shipping where advertised on our website.
Where free shipping applies, the appropriate standard shipping method will normally be selected based on the destination, fulfilment location and available carrier network.
Free shipping does not necessarily mean that every order will be shipped using the same carrier or fulfilment route.
Any shipping upgrades, expedited services or other optional delivery services offered during checkout may be subject to additional charges.
Tracking Your Order
Once tracking becomes available for your shipment, you will normally receive your tracking information by email.
Please allow approximately 1–5 business days after dispatch for tracking information to begin updating.
It is normal for tracking to show limited information during the early stages of transportation, particularly while a package is being transferred between fulfilment facilities, international logistics networks or local delivery carriers.
For international orders, the carrier shown initially may not necessarily be the carrier that completes the final delivery. A shipment may be transferred to a local delivery partner, such as USPS in the United States, Canada Post in Canada or Royal Mail in the United Kingdom, depending on the shipping route.
Some shipping methods or destinations may provide limited tracking information.
If your tracking has not updated for an extended period or your estimated delivery period has passed, our Customer Care team can help investigate your shipment.
Multiple Shipments
To help get your products to you efficiently, items within the same order may occasionally be shipped separately.
This can happen when products are fulfilled from different locations or become available at different times.
If your order is split into multiple shipments, you may receive more than one tracking number.
You will not be charged additional shipping fees simply because BODYZERO chooses to fulfil your order in multiple packages.
Incorrect or Incomplete Addresses
Please review your shipping information carefully before completing checkout.
Customers are responsible for providing a complete and accurate delivery address.
If you notice an error after placing your order, please contact our Customer Care team as soon as possible.
We will do our best to update the address before fulfilment, but we cannot guarantee that changes can be made once an order has entered processing or has been dispatched.
If a shipment cannot be delivered because the address supplied during checkout was materially incorrect or incomplete, we may ask you to cover reasonable additional shipping costs before reshipping the order where permitted by applicable law.
If the order is returned to a fulfilment facility instead, please contact our Customer Care team so we can determine the appropriate next step.
Nothing in this section affects your rights where the delivery problem was caused by BODYZERO, our fulfilment network or a delivery provider acting in connection with your order.
Lost or Missing Packages
If your package appears to be significantly delayed or lost in transit, please contact our Customer Care team.
We may ask you to confirm your shipping address and provide other information reasonably necessary to investigate the shipment.
Where appropriate, we will work with the relevant fulfilment, logistics or delivery provider to investigate.
If an order is confirmed lost before successful delivery, we will arrange an appropriate resolution. Depending on the circumstances and applicable law, this may include a replacement or refund.
Package Marked as Delivered but Not Received
If tracking shows that your order was delivered but you cannot locate it, please first check around your property or designated safe place, ask other members of your household, check with neighbours or building reception where appropriate, and review any delivery information provided by the carrier.
Where possible, you may also contact the final-mile carrier directly using the tracking information provided.
If you still cannot locate the package, please contact our Customer Care team promptly.
We will review the circumstances and assist with the available next steps.
A carrier's “delivered” status does not remove any consumer rights you may have under applicable law.
Failed or Refused Delivery
If delivery cannot be completed because the delivery address supplied was incorrect or incomplete, delivery was repeatedly attempted but could not be completed, a shipment was refused without exercising an applicable cancellation right, or the customer failed to collect the shipment from a designated collection point, the parcel may be returned to the appropriate fulfilment facility.
Once the parcel has been returned and identified, we can discuss reshipment or another appropriate resolution.
Where permitted by law, reasonable additional shipping costs caused directly by an incorrect address or failed delivery attributable to the customer may be charged before reshipment.
We do not impose arbitrary penalties for exercising statutory consumer rights.
Customs, Duties and Import Charges
International orders may be subject to customs procedures depending on the destination and fulfilment location.
Any applicable taxes, duties or import charges will be handled according to the information provided during checkout and applicable local law.
Where duties or taxes are not collected during checkout, local customs authorities or delivery carriers may require payment before delivery.
BODYZERO cannot control charges imposed independently by customs authorities.
Where required by consumer law, relevant charges and information will be disclosed before purchase.
Delivery Delays
Although we aim to deliver every order within the estimated timeframe, occasional delays can occur.
Delays may result from customs processing, carrier disruptions, severe weather, public holidays, peak shopping periods, transportation disruptions or other events outside our reasonable control.
If your order is significantly delayed beyond the estimated delivery period, please contact our Customer Care team.
We will investigate the shipment and work with you toward an appropriate solution.
Nothing in this policy limits rights concerning delayed delivery that cannot legally be excluded.
Damaged Packages or Products
If your order arrives damaged, defective or contains an incorrect product, please contact us as soon as reasonably possible.
To help us investigate the issue efficiently, we may ask you to provide your order number, a photograph of the product, a clear photograph showing the issue, and photographs of the packaging and shipping label where available.
We will review the issue and provide an appropriate solution in accordance with our Returns & Refunds Policy and applicable consumer law.
Order Changes and Cancellations
If you need to change or cancel an order, please contact our Customer Care team as soon as possible.
We will do our best to assist before the order enters fulfilment.
Once an order has been processed or dispatched, we may be unable to change or cancel the shipment.
This does not affect any statutory cancellation or withdrawal rights that apply to your purchase.
United Kingdom & European Union Customers
Nothing in this Shipping Policy limits mandatory consumer protections available to customers in the United Kingdom or European Union.
Where applicable law provides rights relating to delivery, delayed goods, cancellation, loss in transit or refunds, those rights take priority over conflicting provisions in this policy.
Where applicable, responsibility for goods remains with BODYZERO until they are delivered to you or to a person you have designated to receive them, subject to applicable legal exceptions.
United States Customers
Orders to the United States may be transported through our international logistics network and may be transferred to a domestic carrier for final delivery.
Depending on the fulfilment route, final-mile delivery may include USPS or another recognised local delivery provider.
Customers in the United States remain entitled to mandatory protections available under applicable federal or state law.
Canada Customers
Orders to Canada may be transported through our international logistics network and transferred to a Canadian delivery provider for final delivery.
Depending on the shipping route, final-mile delivery may include Canada Post or another recognised Canadian carrier.
International shipments entering Canada may be subject to customs processing or other import procedures.
Nothing in this policy limits mandatory consumer rights available under applicable Canadian federal or provincial law.
United Kingdom Customers
Orders to the United Kingdom may be transported through our fulfilment and logistics network before being transferred to a domestic carrier for final delivery.
Depending on the shipping route, final-mile delivery may include Royal Mail or another recognised UK delivery provider.
Nothing in this policy limits mandatory consumer protections available to customers in the United Kingdom.
Other International Customers
For destinations outside the United States, Canada, United Kingdom and European Union, orders may be transported through international carriers and subsequently transferred to a local postal or delivery service.
Customers remain entitled to any mandatory protections available under applicable local law.
Where any part of this Shipping Policy conflicts with a consumer right that cannot legally be waived, the applicable law takes precedence.
Need Help?
If you have questions about shipping, tracking or delivery, our Customer Care team is here to help.
If you're contacting us about an existing order, please include your order number so we can assist you more efficiently.
BODYZERO
Website: www.trybodyzero.com
Customer Care: support@trybodyzero.com